Financial data of nearly 400,000 British Airways customers stolen in data breach

British Airways

British Airways

In a statement on Thursday, British Airways said the breach was resolved and its website was working normally.

British Airways has stated that it is investigating the theft of data of its customers from the website and mobile app "as a matter of urgency".

BA says the breach relates to bookings made between 10.58pm on August 21 and 9.45pm on September 5.

Information stolen includes customer names, email addresses, home addresses and payment card information - but not travel or passport details.

Finally, Cruz stated, "At the moment, our number one objective is contacting those customers that made those transactions to make sure they contact their credit card bank providers so they can follow their instructions on how to manage that breach of data".

We take very seriously the safety of our customer data, "said Alex Cruz, president and executive director of the company".

The National Crime Agency said it was aware of the data breach affecting British Airways and was consulting with partners, including the National Cyber Security Centre, to assess the best course of action.

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The airline has notified police and relevant authorities.

He said the company was "100% committed to compensate" customers.

Which? said it was "vital" BA moved quickly to ensure affected customers get clear information and what steps they need to take to protect themselves.

A spokesman for the Information Commissioner's Office said they would be making inquiries about the data theft.

British Airways experienced an IT-related crisis in May previous year when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems.

Customers are being advised that should they be concerned about potentially being at risk, then they should consider changing their online passwords, monitor bank and other online accounts and be wary that fraudsters may refer to the breach in scam emails.

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